Under what conditions can I return/ replace my product?
- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
- Yayy!Naturals will take 2 working days to review your return request.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Yayy!Naturals will reimburse the courier charges, either in your Paytm wallet
- After the product is received, Yayy!Naturals will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Wrong product delivered
Expired product delivered
Damaged product delivered – physical damage/ tampered product or packaging
Incomplete order – missing productsUnder what conditions return/ replacement request will not be accepted?
Original packaging (mono cartons, labels, etc.) missing
The return/replacement request is generated after 7 days from the date of delivery
The damaged/missing product is reported after 2 days from the date of delivery